Frequently Asked Questions

Visit our Book Now page and submit a booking request. No account is needed. Our team reviews every request personally and follows up with a confirmed quote, vehicle details, and chauffeur assignment — typically within one hour.

No. Our booking process is designed to be frictionless. Simply fill out the request form with your trip details and contact information, and we'll handle everything from there.

Our team reviews your request and follows up via phone or email — typically within one hour during business hours. We confirm the vehicle, provide a final quote, and assign a chauffeur.

For everyday airport and city rides, 24 hours' notice is usually enough. For weddings, proms and other special events we recommend booking two to four weeks ahead, because those dates fill quickly. Same-day requests are accepted whenever a vehicle is free.

Yes, you can book on behalf of another person. Just include the passenger's name and contact details in the booking form, along with your own contact information.

Yes. Call or email us with the change as early as you can. Pickup times, addresses and passenger counts can usually be adjusted at no cost, subject to vehicle availability. Changes that require a larger vehicle may adjust the quoted price.

Pricing varies based on service type, distance, vehicle selection, and date. You can see estimated pricing on our booking page. After you submit a request, we'll follow up with a confirmed quote before proceeding.

Yes. Point-to-point trips are quoted as a flat rate agreed before your ride, so traffic and route changes do not increase the fare. Hourly bookings are billed at an agreed hourly rate with a three-hour minimum.

Gratuity is not included in our pricing and is left to the discretion of the client. If you wish to add a tip, our chauffeurs greatly appreciate it.

Yes. Companies that book regularly can be set up with consolidated monthly invoicing rather than paying per ride. Contact us to arrange a corporate account.

Yes. We monitor your flight in real time and adjust pickup time for early or delayed arrivals. Your chauffeur will be waiting for you when you land — no need to worry about schedule changes.

For arrivals we offer meet-and-greet service inside the terminal at baggage claim, where your chauffeur waits with a name sign and helps with luggage. If you prefer, we can also meet you curbside at the passenger pickup area.

Airport pickups include 60 minutes of complimentary wait time measured from the flight's actual landing time, which covers immigration, baggage and any short delay. All other pickups include 15 minutes from the scheduled time.

Yes. We transfer passengers to and from Pier 66 and Pier 91, including hotel-to-port, airport-to-port and post-cruise airport runs, with luggage handling and arrival times planned around your boarding window.

We are based in Puyallup, WA and serve Seattle, Sea-Tac Airport, Tacoma, Bellevue, Redmond, Kirkland, and all surrounding areas in the Puget Sound region. For service outside these areas, please contact us for a custom quote.

Our fleet includes late-model luxury SUVs such as the Cadillac Escalade and Lincoln Navigator, executive sedans like the Mercedes-Benz S-Class, and additional premium vehicles. Visit our Fleet page for the full lineup.

Absolutely. During the booking process, you can select your preferred vehicle. We'll confirm availability and let you know if an alternative is needed.

Yes, child car seats are available on request. Please mention this in the special requests section when booking so we can prepare the appropriate seat for your child's age and size.

Capacity varies by vehicle, and each vehicle's luggage rating is listed on its fleet page. Tell us your bag count when booking and we will assign a vehicle that fits your party and luggage comfortably.

We offer free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may be subject to a cancellation fee. Please see our Cancellation Policy page for complete details.

Yes. Quantum Limo Service operates as Quantum Leap Group LLC and is fully licensed and commercially insured in Washington State. Proof of insurance can be supplied on request for corporate or venue requirements.

Every chauffeur is background checked, licensed, and trained in defensive driving and passenger service before carrying a single client. This matters most on prom and student bookings, where parents can request progress updates.