Question 1

What areas do you serve?

Accepted Answer

We are based in Puyallup, WA and serve Seattle, Sea-Tac Airport, Tacoma, Bellevue, Redmond, Kirkland, and all surrounding areas in the Puget Sound region. For service outside these areas, please contact us for a custom quote.

Question 2

How do I book a ride?

Accepted Answer

Visit our Book Now page and submit a booking request. No account is needed. Our team reviews every request personally and follows up with a confirmed quote, vehicle details, and chauffeur assignment — typically within one hour.

Question 3

Do I need to create an account?

Accepted Answer

No. Our booking process is designed to be frictionless. Simply fill out the request form with your trip details and contact information, and we'll handle everything from there.

Question 4

What vehicles do you have?

Accepted Answer

Our fleet includes late-model luxury SUVs such as the Cadillac Escalade and Lincoln Navigator, executive sedans like the Mercedes-Benz S-Class, and additional premium vehicles. Visit our Fleet page for the full lineup.

Question 5

Do you track flights for airport pickups?

Accepted Answer

Yes. We monitor your flight in real time and adjust pickup time for early or delayed arrivals. Your chauffeur will be waiting for you when you land — no need to worry about schedule changes.

Question 6

How much does a ride cost?

Accepted Answer

Pricing varies based on service type, distance, vehicle selection, and date. You can see estimated pricing on our booking page. After you submit a request, we'll follow up with a confirmed quote before proceeding.

Question 7

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may be subject to a cancellation fee. Please see our Cancellation Policy page for complete details.

Question 8

Can I request a specific vehicle?

Accepted Answer

Absolutely. During the booking process, you can select your preferred vehicle. We'll confirm availability and let you know if an alternative is needed.

Question 9

Do you provide child car seats?

Accepted Answer

Yes, child car seats are available on request. Please mention this in the special requests section when booking so we can prepare the appropriate seat for your child's age and size.

Question 10

Is gratuity included?

Accepted Answer

Gratuity is not included in our pricing and is left to the discretion of the client. If you wish to add a tip, our chauffeurs greatly appreciate it.

Question 11

Can I book for someone else?

Accepted Answer

Yes, you can book on behalf of another person. Just include the passenger's name and contact details in the booking form, along with your own contact information.

Question 12

What happens after I submit a booking request?

Accepted Answer

Our team reviews your request and follows up via phone or email — typically within one hour during business hours. We confirm the vehicle, provide a final quote, and assign a chauffeur.

Frequently Asked Questions